Terms and conditions

The contract is established between us (Cusco Connections Travel) and the Client, including all persons named on the booking form.

The person who signs the booking form has the authority to bind all persons named on it and accepts these terms and conditions on their behalf.

A deposit of US$300 or 50% of the total service price per person is required to confirm a booking. The deposit is non-refundable.

• The full payment or remaining balance must be paid between 30 and 45 days before the departure date.
• Once we receive full payment, we will send the client an email confirming the booking.
• Full payment is required if the booking is made 60 days or less before departure.
• If full payment or the balance is not received on or before the due date, we reserve the right to consider the booking cancelled.

In order for Cusco Connections to confirm and guarantee the client’s travel arrangements, the client must provide all of their details together with full payment.

• If the client does not provide all details at least 60 days before departure, an administrative fee will be charged.
• If Cusco Connections does not receive the client’s details 30 days before departure, it reserves the right to cancel the booking, and full cancellation charges will apply.

The required details vary by trip and will be specified during the booking process. At a minimum, the client must provide: passport number, passport expiration date, full name as it appears on the passport, date and place of birth, nationality and arrival details. The booking will not be confirmed without this information.

Cusco Connections will make every effort to operate all tours as described. However, by signing this contract, the client understands that changes may be made to the itinerary or to the activities covered during the trip if doing so is necessary or beneficial given the circumstances at the time.

Unforeseen and extraordinary circumstances beyond the company’s control may have unavoidable consequences; in such cases, the company will do its best to limit their impact. Cusco Connections is not liable for political conflicts, border closures, visa denials, strikes, flight delays, unpredictable weather conditions, wars, civil unrest, natural disasters, government actions, technical problems or acts of God.

Cusco Connections reserves the right to cancel or modify at any time any of the facilities, services or prices (including flights, accommodation or other arrangements) and to replace them with alternatives of comparable monetary value, without compensation or refund, and is not responsible for any loss of enjoyment resulting from these changes. The client agrees to bear all additional costs arising from these factors.

We are not responsible for unexpected expenses incurred as a result of the client’s own bookings, such as visas, vaccinations or non-refundable flights.

• Any itinerary change made by the client after receiving the confirmed travel invoice from Cusco Connections will incur a US$20 fee, plus any costs or fees incurred or charged by our suppliers as a result of the change. While we will make every effort to accommodate revisions and additional requests, we cannot guarantee them.
• Changes must be requested by the client no later than 45 days before departure. After that, Cusco Connections reserves the right to accept or reject changes depending on the availability of accommodation, tour guides and transportation.
• No changes will be accepted for bookings made 45 business days or less before departure.
• Any change to the original booking must be confirmed by the person who signed the booking form.

If a member of the group is unable to travel, the booking may be transferred to another suitable person, provided that written notice is given at least 45 days before departure.

We charge a US$50 administrative fee, plus any costs imposed by Cusco Connections’ suppliers.

Inca Trail: Once permits have been purchased, information such as dates, names or passport numbers cannot be changed. The permit is non-transferable and non-modifiable, and the deposit will not be refunded, as we are prohibited from reselling permits in the event of cancellation.

The client must carry a valid passport throughout the trip and is responsible for obtaining the visas, vaccinations and preventive medication required by the destination. Cusco Connections provides this information in good faith but assumes no responsibility for it.

• Clients must be in good physical condition and health to complete their chosen itinerary. Travelers over 60 years of age must present a medical certificate confirming their fitness to travel on the chosen itinerary.
• All passengers under 18 must be accompanied by an adult.
• If clients do not meet the minimum fitness and health requirements, Cusco Connections reserves the absolute right to decline the booking at its sole discretion.
• If the client’s health or behavior endangers the safety or normal progress of the itinerary, Cusco Connections may exclude the client from all or part of the trip. In case of illness, it will take the measures it deems appropriate and pass the costs on to the client.

Anyone with a physical or medical condition that requires medication or special care during the trip must disclose the general nature of their condition at the time of booking and make the necessary arrangements.

Failure to provide this information constitutes a breach of the booking conditions and will result in immediate exclusion from the trip and forfeiture of any payments made.

Clients who cannot swim must indicate this when booking if their trip includes any boat excursion or transportation. Cusco Connections will take the necessary safety measures to ensure the client’s safety without having to cancel the excursion.

Travel insurance is essential. Cusco Connections strongly recommends that all travelers purchase travel insurance covering personal accident, death, medical expenses and emergency repatriation, with a recommended minimum coverage of US$100,000 per person. We also strongly recommend coverage for cancellation, trip interruption, civil liability, and loss of luggage and personal belongings.

Clients must submit proof of travel insurance 15 days before departure.

Special note: Clients who choose not to purchase travel insurance must sign a sworn statement declaring that they do not require it. The client will be responsible for any issues that arise during the trip.

Cusco Connections arranges transportation, accommodation and other tourism services on behalf of and at the request of our travelers. Therefore, we are not liable for accidents or loss of personal belongings during the provision of services, such as during tour guide activities, on the bus, at hotels, in restaurants, during treks or at campsites, nor for other delays or disruptions to the tour due to causes beyond our control.

Cusco Connections is not liable for illnesses, pregnancies or physical or mental impairments that may endanger the health or safety of the traveler or third parties during the trip. No claims will be accepted and no refunds will be made for these reasons.

Cusco Connections will not pay any compensation if it is forced to cancel or modify the trip due to war, riots, civil unrest, strikes, natural disasters, fires, severe weather, epidemics, health risks, technical or maintenance problems with transportation, closed or congested airports, or similar events.

Cusco Connections is not responsible for changes to flight schedules or departure airports, as these are the airline’s responsibility; however, we will do our best to minimize their impact on your trip. We are not responsible for flight delays or cancellations caused by adverse weather, airline rescheduling, airport authorities, air traffic control, mechanical failures or strikes. If prolonged delays result in lost vacation time, hotels and suppliers do not offer refunds. Any compensation for delays depends on the airline’s policies and applicable regulations; at their discretion, airlines may provide meals and accommodation appropriate to the time of day or night, subject to local availability.

Cusco Connections will not be responsible for payment unless we have given our prior consent. We ask the client to inform us of any such limitation before booking our services so that we can recommend special services that take existing impairments into account.

If the client has a complaint about the organization of the tour, they must report it at the time to the tour guide or any other member of Cusco Connections staff, so that every effort can be made to resolve the problem. We can only resolve a problem if we are aware of it.

If a problem arises during your trip, you may submit a complaint to edson@cuscoconnections.com so that we can resolve it or offer compensation. If the problem persists, you must submit a written complaint within 28 days of the end of your trip.

You may also file a complaint or claim through our Complaints Book (Libro de Reclamaciones).

If we capture any images of the client during the tour, we have the right to use them in our advertising campaigns at no cost. We use this material to promote our trips in videos, brochures and online. If the client has provided written feedback, we may also use it for promotional purposes.

Cusco Connections will use the personal information provided by our clients to manage all travel arrangements. We will also need to share it with our suppliers and carriers so they can provide the services requested. Nevertheless, we strive to protect client information and to use it only for official and essential purposes.