Your Privacy Matters to Us, and Protecting It Is Our Commitment
At Cusco Connections, we prioritize your privacy and the security of your data, in strict compliance with Peruvian legislation, including Law No. 29733, the Personal Data Protection Law, and its Regulations, approved by Supreme Decree No. 016-2024-JUS. As a travel agency, part of our mission is to provide safe and sustainable travel, with a clear understanding of the importance of confidentiality in every aspect of our services.
We guarantee the security and privacy of the personal information you entrust to us when planning your trip to Peru. Our comprehensive privacy policies are designed to protect your data, and we encourage you to review them along with our Frequently Asked Questions section. This will confirm our commitment to respecting your privacy and allow you to verify the measures we take to handle your personal information.
Cusco Connections understands the importance of security and privacy for its business partners and clients. For this reason, the company treats all the information you provide with the utmost confidentiality.
Your Data
How We Collect, Protect and Use Your Information
What personal information do we need and why is it important?
To use our services, we ask you to provide the following personal information: name, age, phone number, address, email address, ratings, comments, destination, among others. We need this information to offer you services tailored to your needs. It also allows us to share more details about trips, bookings and other relevant matters. In addition, it helps us to:
- Understand your needs and determine your eligibility for our services.
- Provide you with detailed information about our services or those of partners we believe may interest you.
- Provide you with ongoing services.
- Comply with applicable laws.
- Carry out post-sale marketing.
We also believe you would like us to contact you about new services and benefits that may be of interest to you. We will keep you informed periodically and may send you our brochures and marketing materials by post, phone or other electronic means. Therefore, the personal information you provide may also be used for this purpose.
How do we obtain your consent?
We obtain your consent through the following methods:
- In writing, via email.
- Verbally, which is recorded as a statement in your file, together with the date and the initials of the staff member who received it.
- Through a third party, such as your travel agent.
- Through market research companies that provide us with data so that we can use your support to improve and promote our services and products.
How do we protect your data?
- We store your personal information in private databases hosted at secure locations, which prevents unauthorized access. These databases are protected with various tools, such as passwords, encryption and firewalls. Please note that no internet communication is 100% secure; therefore, we cannot guarantee the security of personal information you send us through this medium.
- We only allow authorized employees to access your personal information. Our staff has been informed of the procedures and policies we follow. We prohibit any unauthorized access to or disclosure of the information our clients provide. We expect all our employees to maintain confidentiality at all times and to be aware of this obligation.
How do we handle your data?
- We share your data with our external suppliers and partners, such as guides, travel agencies, hotels, equipment suppliers, insurers, payment processing companies and other related organizations. These may be located in Peru or abroad, are governed by the privacy legislation applicable to us, and provide services with our consent and authorization. You will understand that we must provide them with some of your personal data in order to manage your orders and bookings and deliver the services you requested.
- Rest assured that Cusco Connections Travel and all of its suppliers, associated companies and business partners do not sell, trade or rent information about you or your travel plans to third parties. In the event that any of our assets, or those of any of our affiliated companies, are sold, your personal information may be transferred along with those assets.